Onboarding with Skilltech Solutions | What to expect

Starting with a new platform can feel like a big step. That is why Skilltech focuses on making onboarding simple, structured, and tailored to each organisation. Whether you are adopting Accolade, Proficient, or another Skilltech product, the process is designed to guide you from day one through to full use of the system, with expert support at every stage.

A tailored approach from the start

No two organisations work in exactly the same way, so Skilltech does not take a one size fits all approach. From the beginning, your team works with a dedicated Customer Success Executive who takes the time to understand your goals, processes, and requirements.

This collaboration shapes a personalised onboarding plan that fits your way of working. It also means you are not left to figure things out on your own. You have a clear point of contact who supports you throughout the setup, go live, and beyond.

A structured setup and migration process

The onboarding process follows a clear path to get your system ready for use without placing unnecessary pressure on your team. Skilltech handles the technical setup while keeping you informed along the way.

This includes building your environments for testing and live use, setting up users, centres, and qualifications, and supporting the transfer of learner data where needed.

By managing these steps carefully, the transition to the new platform is smooth and organised. Your team can stay focused on daily work while the system is prepared in the background.

Training and support that works for you

Getting your system set up is only part of the journey. Skilltech also makes sure your team knows how to use it with confidence.

Training is delivered remotely as standard, with the option for face-to-face sessions if required. There is also access to a library of short training videos and support materials, so users can learn in a way that suits them.

For organisations working with their own customers, Skilltech can even host live webinars to introduce the platform and help with early engagement.

Ongoing support beyond going live

Once your platform is live, the support does not stop. Skilltech provides access to a support portal where you can raise queries, along with a responsive service desk team ready to help.

You will also be invited to user group sessions and regular product update demonstrations. These sessions keep you informed about new features and give you the chance to share feedback.

A smooth start with long-term value

Skilltech’s onboarding process is built to make adoption as straightforward as possible. With a dedicated expert, a clear plan, and ongoing support, your organisation is set up not just to use the system, but to get real value from it.

If you are considering Accolade, Proficient, or any Skilltech solution, onboarding is not something you need to worry about. It is a guided, supportive process designed to help you succeed from the very beginning.

Want to see how it works in practice? Get in touch with our team to book a demo and start planning your onboarding with Skilltech.