Skilltech One
Resetting your password in epaPRO
Step-by-step help to recover your epaPRO password and regain account access.
Lost all MFA access? Recover your SkilltechOne account even without backup codes. Follow our step-by-step guide for a seamless recovery process.
If you unable to login to your account because you have lost access to both your MFA credentials and your recovery codes you can recover it.
Account Recovery
To begin account recovery you can click on Unable to login from the login page or Lost access to backup codes on the enter backup code page. You will then be guided through the account recovery process.
Enter your email address used with your SkilltechOne account and click Continue.
Enter the answers to the security questions you set-up when registering your account and click Continue.
Complete the setup of your new Multi-Factor Authentication method.
Enter three new security questions and answers and click Complete Registration.
Troubleshooting
Security Question Answers not being accepted when correct.
The answers are case sensitive, check and ensure the correct casing is being used.